As the prime contractor for BCCFR Informatics Support Center, Georgetown University hosts a central data repository with data collected from a registry of 7 colon cancer and 6 breast cancer centers worldwide. It maintains a web portal that allows investigators worldwide to request and obtain data various types of epidemiological data submitted by the Breast and Colon Cancer centers.
The original repository and web portal performance were subpar and ineffective, causing unacceptable delays in servicing requests for custom datasets. Users would often have to wait an entire year to get their datasets created. Poor database design coupled with lack of adequate quality checks on the stored data led to a difficult submission process and unreliable data processing.
Following industry best practices and business process re-engineering techniques, ESAC, Inc. turned the situation around for the program by:
- Redesigning the repository database for optimum storage and performance.
- Developing an efficient step-wise data request and submission process, including systematic organization of extensive documentation (SOPs, Forms, DUAs, etc).
- Developing and implementing a proprietary Quality Control Tool used to standardize data for all centers prior to submission to the repository.
- Establishing a Quality Control methodology to ensure data provisions align with investigator needs.
- Improving the web portal application to ensure enhanced user experience, in addition to using advanced business intelligence tools to integrate summary level data for analytics.
- In collaboration with Georgetown University, published a case study on Informatics and Data Quality. This paper can be viewed at JAMIA website.
ESAC, Inc.’s technical and process expertise enabled the customer to eliminate a 14-month backlog of data requests within 2 months. A transparent, efficient and stakeholder-engaged process enabled the ESAC, Inc. team to turn around the situation and establish an efficient, customer focused informatics support center.